When to Call for Emergency Roofing
Serious Leaks
Water pouring through your ceiling needs immediate attention. Even if rain has stopped, water damage continues until the roof is made safe. Don't wait, call us immediately on 07889 649 878.
Storm Damage
Surrey storms can damage roofs severely. High winds lift tiles, damage ridges, and compromise roof structures. Heavy rain through damaged roofs causes extensive property damage. After storms, we prioritise emergency calls and aim to attend within hours.
Falling Tiles
Tiles falling from your roof are dangerous and leave your property exposed. If tiles are falling, keep people away from the area and call us immediately.
Major Flashing Failure
Large sections of failed flashing allow water to pour into roof spaces. This needs rapid response to prevent serious water damage to timbers and interior spaces.
Structural Damage
Collapsed roof sections or major structural problems need immediate professional attention for safety and to prevent further damage..
Our Emergency Response
Available 24/7
Call 07889 649 878 anytime. We answer emergency calls outside normal working hours and respond as quickly as possible.
Rapid Attendance
We prioritise genuine emergencies. In most cases, we attend within 2-4 hours during the day, or first thing the following morning for overnight calls.
Being based in Sunbury-on-Thames means we're never far from properties across Surrey.
Make Safe Procedures
Our first priority is making your property safe and weatherproof. We secure loose materials, cover exposed areas with tarpaulins, and prevent further water ingress.
Assess Damage
Once the immediate emergency is resolved, we assess the full extent of damage and provide a quote for permanent repairs.
Permanent Repairs
We schedule permanent repairs as quickly as possible, typically within 1-5 days depending on materials needed and weather conditions.
📷 IMAGE: emergency-roof-tarpaulin-coverage.jpg
Alt text: Emergency tarpaulin coverage on storm-damaged roof making property safe in Surrey
Common Roofing Emergencies
Storm and Wind Damage
Surrey experiences severe storms periodically. Wind damage includes:
● Lifted or missing tiles
● Damaged ridge tiles
● Broken slates
● Failed flashing
● Damaged chimney stacks
We respond quickly to storm damage, making roofs safe before completing permanent repairs.
Heavy Rain Leaks
Persistent heavy rain can overwhelm roofs with existing problems or find weaknesses in ageing systems. Large leaks need immediate attention.
Tree Damage
Fallen branches or entire trees can cause severe roof damage. We make damaged roofs safe and arrange permanent repairs.
Fire Damage
Fire can compromise roof structures even if the main property is saved. We make fire-damaged roofs weatherproof pending full repairs.
Age-Related Sudden Failure
Old roofs can fail suddenly - large sections of felt coming loose, multiple tiles slipping, or major flashing collapse. These situations need rapid response.
What to Do in a Roofing Emergency
Stay Safe
Don't attempt roof access yourself in emergencies. Damaged roofs are dangerous.
Contain Interior Damage
Place buckets under active leaks. Move valuables away from water.
Document for Insurance
If safe to do so, photograph damage for insurance purposes.
Call Us Immediately
Call 07889 649 878. Explain the situation and we'll attend as quickly as possible.
Keep Clear
Keep people away from areas where tiles are falling or roof sections are damaged.
Emergency vs Urgent Repairs
True Emergencies
True emergencies need same-day or next-day response:
● Water pouring through ceilings
● Falling tiles endangering people
● Major storm damage leaving roofs exposed
● Structural damage
Urgent but Not Emergency
Some situations are urgent but can wait 24-48 hours:
● Small leaks during rain
● Missing tiles on secondary roofs
● Minor flashing problems
We still respond quickly to urgent situations, but we prioritise genuine emergencies first.
Insurance Work
We regularly work with insurance companies on storm damage and emergency repairs. We can:
● Provide detailed reports of damage
● Supply photographs and documentation
● Complete insurance claim forms
● Work with loss adjusters
● Provide quotes for permanent repairs
If your emergency is covered by insurance, we help with the claims process.
Emergency Repair Costs
Emergency callouts incur additional charges for out-of-hours attendance and rapid response. We're transparent about costs and explain charges before attending where possible.
For insurance claims, emergency costs are typically covered. We provide clear documentation for all work completed.
Preventing Roofing Emergencies
Regular Inspections
Professional roof inspections identify problems before they become emergencies. We recommend inspections every 2-3 years.
Address Small Problems Quickly
Small leaks and minor damage worsen over time. Addressing problems early prevents emergencies.
Tree Management
Keep trees trimmed back from roofs. Overhanging branches cause problems during storms.
Gutter Maintenance
Blocked gutters cause water to back up under roof edges. Regular gutter cleaning [/services/gutter-cleaning.html] prevents problems.
Areas We Cover for Emergency Roofing
Emergency response throughout Surrey, including:
Shepperton [/roofers-shepperton.html], Sunbury-on-Thames [/roofers-sunbury-on-thames.html], Walton-on-Thames [/roofers-walton-on-thames.html], Weybridge [/roofers-weybridge.html], Esher [/roofers-esher.html], Cobham [/roofers-cobham.html], and all surrounding areas.
See our full coverage area [/areas.html].
Frequently Asked Questions
Q: What counts as a roofing emergency?
A: Genuine emergencies involve serious leaks causing water damage, falling tiles endangering people, major storm damage, or structural problems. We attend these situations rapidly. For less urgent problems, we still respond quickly but prioritise true emergencies.
Q: Do you charge extra for emergency callouts?
A: Yes, emergency callouts outside normal hours incur additional charges. We're transparent about costs. For insurance work, emergency charges are typically covered.
Q: How quickly can you attend?
A: For genuine emergencies during the day, we typically attend within 2-4 hours. Overnight calls are attended first thing the following morning in most cases.
Q: Can you make my roof permanently watertight during an emergency visit?
A: Sometimes, yes. If repairs are straightforward and we have appropriate materials, we complete permanent repairs. Otherwise, we make roofs safe with temporary measures then schedule permanent repairs quickly.
Q: Will my insurance cover emergency repairs?
A: Most home insurance policies cover storm damage and emergency repairs. Check your policy or call your insurer. We provide all documentation needed for claims.
Q: What if I need emergency help but I'm not sure it's really an emergency?
A: Call us anyway on 07889 649 878. We'll discuss the situation and advise whether emergency attendance is needed or whether the problem can wait for normal appointment.
Get Emergency Roofing Help Now
Don't wait if you have a roofing emergency. Every minute counts when water is entering your property.
Call 07889 649 878 now for immediate emergency roofing assistance.
For non-emergency repairs, see our roof repairs [/services/roof-repairs.html] page or request a survey [/get-a-survey.html].
CTA BUTTON PRIMARY: Call 07889 649 878 NOW
CTA BUTTON SECONDARY: Non-Emergency Repairs
INTERNAL LINKS USED:
● /services/gutter-cleaning.html
● /roofers-shepperton.html
● /roofers-sunbury-on-thames.html
● /roofers-walton-on-thames.html
● /roofers-weybridge.html
● /roofers-esher.html
● /roofers-cobham.html
● /areas.html
● /services/roof-repairs.html
● /get-a-survey.html
IMAGES REQUIRED:
1. emergency-roof-repair-storm-damage.jpg - Emergency roof repair being carried out after storm damage on Surrey property
2. emergency-roof-tarpaulin-coverage.jpg - Emergency tarpaulin coverage on storm-damaged roof making property safe in Surrey
FORMS:
None
CTA INSTANCES:
● Opening section (call button - urgent)
● Bottom section (dual buttons)









